Here are some useful tips to set your organisation on the road to achieving ….. in excellent customer service. Separating customer service … enhance their ability to provide excellent customer service to the entire college …. Customer Service Tips and Techniques, customer service manual – COS Customer Service Manual.indd

The Customer Service Committee supports the College’s Mission Statement, Vision and Strategic Plan and to that end has established the following Goals and Objectives. 2008-2009 Goals and Objectives for the Customer Service Committee (CSC) 1. To enhance the college community’s knowledge, skills and provision of excellent customer service to our students, potential students, staff, faculty, a vendor or any member of the college community; the customer service committee will provide customer service trainings and related materials to meet identified needs. Objective A: In 2008-2009, the committee will sponsor and coordinate two training activities and disseminate information in a timely and effective manner. The training will be attended by 40 percent of the college’s employees each semester. Activity 1: Plan Verbal Judo presentation during the fall semester, 2008. Activity 2: Plan training in the spring semester at the October 2008 meeting. Activity 3: Send out notices to all employees and encourage their attendance with an explanation of how it will help them in their job, whether they are faculty or staff. Activity 4: Evaluate each event for future planning.
Objective B: The committee will develop the Excellent Customer Service Guide for distribution in the spring of 2009.
Activity 1: Review and revise the current draft of the Guide during the May to August, 2008 period. Activity 2: Distribute the Guide during the fall semester to all campus. Activity 3: Use the Guide in presentations to programs, offices and divisions to promote an appreciation of customer service at COS. Activity 4: Conduct an evaluation of the use and effectiveness of the Guide in Spring 2009. Activity 5: Revise the Guide based on the employee and student feedback and re-distribute in fall 2009. 2. To achieve coordination, cooperation and commitment from administration, faculty and staff, all offices and programs will regularly examine areas for improvement within their operation. Objective: Establish a schedule to present customer concepts to all offices, programs and divisions; and seek their active participation in customer service activities during 2008-2009. Activity 1: Each committee member will make a presentation to a program or division using the new COS guide

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