P a g e 0 52 Tips for Customer Service Excellence – One Tip for every week of the year by Veronica … good customer services and tips were given to provide an excellent customer service. P a g e 1 52 Tips for Customer Service Excellence – One Tip for every week of the year Introduction Excellence in customer service is no longer the privilege of a few, but the expectation of many. As part of the process of improving customer care, businesses need to learn from and share ‘worst practice’, not just best practice. There is always room for improvement, so let continuous improvement be the Everest you seek. Here are 52 tips to help you along the journey to Excellence in Customer Service -one tip for every week of the year.

P a g e 2 13. When responding to customers’ needs and expectations, it’s not just what you do that counts, the way in which you do it is also important. 14. In communicating with customers, it’s not just what you say that’s important, the way how you say it influences customer client relationships. 15. Remember how you say what you say affects the customer/ client relationship with your organisation. This can be either positive or negative. 16. Review customer service practices. Test them for the six Cs of excellence in customer service – C ommitment, C redibility, C apability, C ontinuity, Consistency and Creativity. 17. Clever organisations use customers’ complaints and other feedback as opportunities to improve their service. 18. Do not treat your customers as minor irritants at best or, at worst, necessary evils of doing business. 19. Through listening actively and asking appropriate questions, you will reduce misunderstandings with customers. You are then more likely to meet or even exceed customers’ expectations and provide excellent service. 20. When customers are trying to reach you or your customer service teams, do employees use irritating phrases such as, ms include: ‘no problem’, ‘your call is important to us’? If yes, retrain staff to remove them immediately from your script. 21. Learn from others and share ‘worst practice’ . There is always room for improvement, so use ‘worst practice’ to find ways of improving performance in delivering excellence in customer service

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